Delfin A.
Carlos Jr.
IT professional and Cum Laude graduate with hands-on experience in IT support, help desk operations, and software-related tasks across corporate and healthcare environments...
About Me
IT professional and Cum Laude graduate with hands-on experience in IT support, help desk operations, and software-related tasks across corporate and healthcare environments. Skilled in troubleshooting hardware and software issues, managing service tickets, and providing timely support to end users both remotely and onsite.
Also experienced in developing and using scripts for data processing, automation, and improving workflow efficiency. Demonstrates strong problem-solving abilities, attention to detail, and adaptability in fast-paced settings, consistently delivering reliable technical and software-driven solutions.
Education
Bachelor of Science in Information Technology
University of Makati
- Graduated Cum Laude
- Project-Based Learning Defense — "MakVille Rentals"
- Best Security Design Award (School Thesis)
Computer Programming
University of Makati
- Dean's Lister
Technical Skills
IT Support & Help Desk
Web Development
Programming & Automation
Cloud & Infrastructure
Work Experience
IT Help Desk (Hybrid: Technical Support)
The Medical City · Ortigas, Metro Manila
- Installed and configured business and clinical applications (Muse, SAP, LIS, ISCV, Medavis, Syngo)
- Provided first-line support for IQVIA/Polaris systems and user access issues (account unlocks, password resets)
- Managed inventory items, item codes, tariffs, pricing, and UOM updates
- Handled user access provisioning for stores, wards, and departments
- Supported patient data processes (profile merging, visit closure, SOA cancellations)
- Developed Python scripts to automate tasks and manipulate data in Excel (data cleaning, validation, reporting)
- Resolved hardware and printer issues (Brother, HP, Epson, Zebra barcode printers)
- Configured and mapped network drives according to departmental requirements
- Managed tickets using Halo system, including escalation to Level 2 support
- Installed and supported VPN (FortiClient, Menlo) and managed system credentials
- Provided IT support during executive boardroom meetings
IT Intern (On-the-Job Training)
Infocom Technologies Inc. · Makati, Metro Manila
- Installing and updating tools and applications across workstations
- Network configuration and monitoring
- Ticket monitoring and documentation
- PC disassembly, reassembly, setup, and reformatting
- Provided IT support to end users
- Assisted in troubleshooting hardware malfunctions to restore device functionality
IT Intern (On-the-Job Training)
Converge ICT Solutions Inc. · Pasig, Metro Manila
- PC disassembly and reassembly
- PC setup and reformatting
- Upgrading and replacing RAM and SSDs
- Hardware and software troubleshooting
- IT support and domain assignment
- Inventory management
- Monitored system performance logs to identify and resolve software glitches
Projects
Certifications & Awards
Cybersecurity Certification
ISC2
Design and Analyze Secure Network System
Coursera
Algorithmic Toolbox
Coursera
Best Security Design Award
University of Makati
What I Offer
Get in TouchIT Help Desk Support
First-line technical support for hardware, software, and network issues. Remote and onsite. Fast, reliable resolution.
- Remote & Onsite Support
- Ticket Management
- User Account Management
- Hardware Diagnostics & Repair
Python Automation
Custom Python scripts for repetitive task automation, data processing, Excel manipulation, and workflow efficiency.
- Excel Data Automation
- Web Scraping & Extraction
- Report Generation
- Process & Task Automation
Web Development
Full-stack web development from design to deployment. Clean, functional, and responsive websites and web apps.
- Frontend Development
- Backend (PHP / Python)
- Database Design
- Web Hosting & Setup
System Development
Custom software systems tailored to specific business needs — from desktop apps to kiosk systems.
- Desktop Applications (C#)
- Kiosk & POS Systems
- Management Systems
- API Integration
Database Management
Database design, optimization, and maintenance ensuring reliable, secure, and efficient data storage and retrieval.
- Database Schema Design
- Query Optimization
- Data Migration & Backup
- MySQL / PostgreSQL / SQLite
Network Setup & Config
Network configuration, VPN setup, VLAN configuration, and troubleshooting for home offices and businesses.
- Network Configuration
- VPN Setup (FortiClient)
- VLAN Configuration
- Connectivity Troubleshooting
Technologies
Python
PHP
JavaScript
Flutter
Java
Burp Suite
C++
Bootstrap
Google Cloud
DropBox
AWS
MySQL
MS 365
Ngrok
Infinityfree
SQLITE
Firebase
Let's Work Together
Have a project in mind or need technical help? I'd love to hear from you. Fill out the form and I'll get back to you within 24 hours.